Refund Policy

NOCAN Refund Policy

Introduction

At NOCAN, customer satisfaction is our top priority. We are committed to providing high-quality products and ensuring every customer has a positive experience. We stand behind our products with a 100% Satisfaction Guarantee: if you're not completely satisfied, we'll refund your money—no questions asked. Please review our updated refund policy below for details.

Eligibility for Returns and Refunds

  1. 100% Satisfaction Guarantee
    If you are not completely satisfied with your purchase for any reason, you may request a full refund within 30 days of receiving your product. No questions asked.

  2. Return Window
    You may request a return or refund within 30 days of receiving your purchase. After 30 days, we are unable to offer a refund or exchange.

  3. Product Condition
    While we appreciate receiving unused and unopened products, returns under the satisfaction guarantee are eligible regardless of the product’s condition, as long as the issue is communicated clearly.

  4. Proof of Purchase
    A receipt or proof of purchase is required to complete your return. If you do not have proof of purchase, please contact our customer service team to discuss your options.

How to Initiate a Return

  1. Contact Customer Service
    To initiate a return, please contact our customer service team at info@nocansmellingsalts.com with your order number and a brief explanation of why you wish to return the product. We will provide you with further instructions and a return authorization number.

  2. Shipping the Product
    Once you receive a return authorization, securely package the product and include the return authorization number inside the package. For defective or unsatisfactory products, return shipping costs may be covered by NOCAN. For other returns, the customer is responsible for the cost of return shipping.

Processing Your Refund

  1. Inspection and Approval
    Upon receiving your returned item, we will process your refund promptly. You will be notified via email once your refund has been approved and issued.

  2. Refund Method
    Refunds will be issued to the original method of payment. Please allow a few days for the refund to appear in your account. Processing times may vary depending on your bank or credit card company.

Non-Refundable Items

  1. Gift Cards
    Gift cards are non-refundable and cannot be exchanged for cash.

  2. Sale Items
    Sale items are eligible for refunds only under the 100% Satisfaction Guarantee or if defective.

Exchanges

  1. Defective or Damaged Products
    If you receive a defective or damaged product, please contact us immediately at info@nocansmellingsalts.com with details and photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

  2. Incorrect Items
    If you receive an incorrect item, please contact our customer service team to arrange for the correct item to be sent to you.

International Orders

International customers are responsible for return shipping costs, including any customs duties or taxes. Please ensure that your returned item is marked as "returned goods" on customs forms to avoid additional charges.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company, as there may be delays in processing.
  3. If you've done all of this and still have not received your refund, please contact us at info@nocansmellingsalts.com.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at:

NOCAN Customer Service
Email: info@nocansmellingsalts.com

Thank you for choosing NOCAN. We appreciate your trust and are committed to delivering quality products and exceptional service.